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Frequently
Asked Questions
Find quick answers to common questions about our services, care, and process.
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General
Services
Appointment Management
Additional Services
MyDoc24/7 is a virtual healthcare service that connects you with experienced emergency medicine providers for fast, convenient medical care from your phone, tablet, or computer.
Simply book your appointment online, connect securely with your provider by video, discuss your symptoms, and receive a personalized treatment plan, all from wherever you are.
We treat many common illnesses and minor medical concerns, including cold and flu symptoms, allergies, sinus infections, urinary tract infections, pink eye, skin conditions, and more.
Many common complaints can be diagnosed and treated via Telemedicine however symptoms that should be evaluated in-person include but are not limited to: chest pain, shortness of breath, abdominal pain, severe headache, possible broken bones, excess bleeding.
"If you have any concern that your issue may be dangerous call 911 or go directly to the nearest E.R."
Yes. Our providers are licensed healthcare professionals with extensive emergency medicine experience.
Yes. We use secure, HIPAA-compliant technology to help protect your personal health information.
Appointments are often available the same day, and many patients can connect with a provider within minutes, depending on availability.
No. We offer straightforward self-pay pricing. Insurance coverage depends on your plan and location.We can provide a receipt for you to submit to your insurance carrier for reimbursement (if applicable). We also offer the same for international visitors to submit to travel insurance.Convenient and timely quality care is impeded by insurance companies. As providers, they make it difficult and time consuming to submit claims and we would rather spend that time helping patients feel better.
If medically appropriate, your provider may prescribe medication and send it electronically to your preferred pharmacy.
No. Controlled substances are generally not prescribed through virtual visits.
Yes. If medically appropriate, your provider can provide documentation for work or school.
Yes. Parents or legal guardians may schedule appointments for eligible children.
If your provider determines you need laboratory testing, imaging, urgent care, or emergency treatment, you'll receive guidance on the appropriate next steps.
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