Question 1

⁠What is MyDoc24/7?

Accepted Answer

MyDoc24/7 is a virtual healthcare service that connects you with experienced emergency medicine providers for fast, convenient medical care from your phone, tablet, or computer.

Question 2

⁠How does a virtual visit work?

Accepted Answer

Simply book your appointment online, connect securely with your provider by video, discuss your symptoms, and receive a personalized treatment plan, all from wherever you are.

Question 3

What conditions can you treat?

Accepted Answer

We treat many common illnesses and minor medical concerns, including cold and flu symptoms, allergies, sinus infections, urinary tract infections, pink eye, skin conditions, and more.

Question 4

When should I go to the Emergency Room?

Accepted Answer

Many common complaints can be diagnosed and treated via Telemedicine however symptoms that should be evaluated in-person include but are not limited to: chest pain, shortness of breath, abdominal pain, severe headache, possible broken bones, excess bleeding.

"If you have any concern that your issue may be dangerous call 911 or go directly to the nearest E.R."

Question 5

Are your providers licensed?

Accepted Answer

Yes. Our providers are licensed healthcare professionals with extensive emergency medicine experience.

Question 6

⁠Is my visit secure?

Accepted Answer

Yes. We use secure, HIPAA-compliant technology to help protect your personal health information.

Question 7

How quickly can I be seen?

Accepted Answer

Appointments are often available the same day, and many patients can connect with a provider within minutes, depending on availability.

Question 8

⁠Do you accept insurance?

Accepted Answer

No. We offer straightforward self-pay pricing. Insurance coverage depends on your plan and location.We can provide a receipt for you to submit to your insurance carrier for reimbursement (if applicable). We also offer the same for international visitors to submit to travel insurance.Convenient and timely quality care is impeded by insurance companies. As providers, they make it difficult and time consuming to submit claims and we would rather spend that time helping patients feel better.

Question 9

Can I receive a prescription?

Accepted Answer

If medically appropriate, your provider may prescribe medication and send it electronically to your preferred pharmacy.

Question 10

⁠Can controlled substances be prescribed?

Accepted Answer

No. Controlled substances are generally not prescribed through virtual visits.

Question 11

Can I get a doctor's note?

Accepted Answer

Yes. If medically appropriate, your provider can provide documentation for work or school.

Question 12

Can I schedule appointments for my child?

Accepted Answer

Yes. Parents or legal guardians may schedule appointments for eligible children.

Question 13

What if I need in-person care?

Accepted Answer

If your provider determines you need laboratory testing, imaging, urgent care, or emergency treatment, you'll receive guidance on the appropriate next steps.

Frequently
Asked Questions

Find quick answers to common questions about our services, care, and process.

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Answers

⁠What is MyDoc24/7?

⁠How does a virtual visit work?

What conditions can you treat?

When should I go to the Emergency Room?

Are your providers licensed?

⁠Is my visit secure?

How quickly can I be seen?

⁠Do you accept insurance?

Can I receive a prescription?

⁠Can controlled substances be prescribed?

Can I get a doctor's note?

Can I schedule appointments for my child?

What if I need in-person care?

Frequently Asked Questions

Find quick answers to common questions about our services, care, and process.

Trusted Information

Save

Time

Clear

Answers

⁠What is MyDoc24/7?

⁠How does a virtual visit work?

What conditions can you treat?

When should I go to the Emergency Room?

Are your providers licensed?

⁠Is my visit secure?

How quickly can I be seen?

⁠Do you accept insurance?

Can I receive a prescription?

⁠Can controlled substances be prescribed?

Can I get a doctor's note?

Can I schedule appointments for my child?

What if I need in-person care?

Frequently
Asked Questions

Trusted
Information