PRIVACY POLICY
MyDoc 24/7 is a telehealth provider. We do not directly collect, store, or maintain patient personal or health information on our systems. When you receive care through MyDoc 24/7, clinical and intake information necessary for providing services is collected and managed by our electronic medical records (EMR) partner, IntakeQ. For details about how IntakeQ collects, uses, and protects your information, please review their privacy statement at: https://forms.intakeq.com/privacy
Information sharing and responsibility
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MyDoc 24/7 does not independently collect or maintain Protected Health Information (PHI). Any PHI created or stored as part of your care is processed and held by IntakeQ and any other third-party services used to facilitate care (teleconferencing, billing, labs) per their respective privacy policies and agreements.
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We may provide necessary identifying or practice-related information to IntakeQ or other vendors to enable scheduling, documentation, billing, and telehealth visits. Those vendors are responsible for their own data practices and legal compliance.
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We do not sell patient information.
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Credit Card Payments from Practice Q are protected by PCI-DSS compliant processors with modern SSL/TLS encryption. Your payment information is securely processed on IntakeQ’s website and never stored on their platform.
Legal bases and compliance
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Any collection, use, or disclosure of health information for treatment, payment, or healthcare operations is carried out by IntakeQ and other service providers in accordance with applicable health privacy laws and their stated privacy practices.
Security
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While MyDoc 24/7 does not retain PHI on our servers, we require that our vendors (including IntakeQ) implement appropriate administrative, technical, and physical safeguards. Please review IntakeQ’s privacy page for their security commitments.
Retention
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Records of your care are retained by IntakeQ and other service providers according to their retention policies and legal requirements. Contact IntakeQ for specifics on retention and deletion.
Depending on jurisdiction and applicable law, you may have the right to:
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Access and obtain a copy of your health information.
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Request correction or amendment of inaccurate information.
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Request restriction of certain uses or disclosures.
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Receive an accounting of disclosures.
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Request deletion of certain data where the law allows.
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Withdraw consent for processing that is based on consent (without affecting prior processing).
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Opt out of marketing communications. To exercise rights or ask questions, contact the Privacy Officer (contact details below). We may require identity verification and may limit rights where permitted by law (e.g., if access would endanger care or violate legal obligations).
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Contact MyDoc 24/7 with any inquires about information we may collect through IntakeQ.
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If you believe MyDoc 24/7 has acted improperly with respect to your information, contact us (details below). You may also contact applicable regulatory authorities.
Children
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If services involve minors, collection and handling of information will follow IntakeQ’s practices and applicable law.
Cookies and tracking
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We use cookies and similar technologies for authentication, security, analytics, and to improve user experience. You can manage cookie preferences via your browser or device settings.
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Because MyDoc 24/7 does not collect patient information directly, any website cookies or tracking used during intake, scheduling, or telehealth sessions are governed by the third-party platforms you interact with (e.g., IntakeQ, teleconferencing providers). Review their privacy statements for details.
Changes to this policy
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We may update this statement. Material changes will be posted with a revised effective date.
Contact For questions about this policy or to report concerns:
MyDoc 24/7 Contact us Here
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For details about data collection, use, and your rights under IntakeQ, visit: https://forms.intakeq.com/privacy