MyDoc24/7 SMS Terms & Conditions

and SMS Privacy Policy

Effective Date: September 21, 2026

• These SMS Terms & Conditions and SMS Privacy Policy govern text messaging communications sent by or on behalf of MyDoc24/7.

• MyDoc24/7 uses SMS/MMS messaging for direct customer and patient communications, appointment-related communications, customer support, service information, and, when the recipient has provided appropriate consent, marketing and promotional communications.

• By opting in to an applicable MyDoc24/7 SMS program, you agree to these SMS Terms & Conditions.

 

Description and Purpose of SMS Messages

MyDoc24/7 may send SMS or MMS messages for one or more of the following purposes:

 

Direct and Conversational Messaging

Direct messages may include:

• Responses to questions or requests you send to MyDoc24/7

• Appointment scheduling

• Appointment confirmations

• Appointment reminders

• Telehealth visit instructions

• Patient follow-up communications

• Customer service and support

• Practice-related administrative communications

• General healthcare service information

• Requests to contact MyDoc24/7 regarding an active service or appointment

• Other direct communications related to services you requested from MyDoc24/7. These messages may involve two-way conversations between a MyDoc24/7 team member and the recipient.

 

Marketing and Promotional Messaging

When you have provided the appropriate consent, MyDoc24/7 may also send messages regarding:

• MyDoc24/7 services

• New or expanded services

• Telemedicine programs

• Travel medicine services

• Special programs

• Discounts

• Promotional offers

• Practice announcements

• General health-service promotions

• Other MyDoc24/7 marketing communications

• Marketing consent is voluntary.

Consent to receive marketing or promotional text messages is not a condition of purchasing, scheduling, or receiving healthcare services from MyDoc24/7. MyDoc24/7 does not use its SMS marketing program to advertise or promote specific prescription drugs.

 

Consent to Receive SMS Messages

• MyDoc24/7 sends SMS messages when appropriate consent has been obtained or when messaging is otherwise permitted by applicable law.

• Consent may be obtained through an approved method such as:

• An optional checkbox on a MyDoc24/7 website or electronic form

• Electronic or written consent

• An approved SMS opt-in process

• An existing direct interaction in which the individual has requested or consented to SMS communication

• Another method permitted under applicable law and messaging-industry requirements

• When an online form is used for SMS marketing consent, the SMS consent checkbox is optional.

• Providing a telephone number does not, by itself, require you to consent to marketing text messages.

 

Message Frequency

• Message frequency varies.

• The number of messages you receive depends on your interactions with MyDoc24/7, including appointments, requests for assistance, services used, active conversations, and your communication preferences.

• You may receive multiple messages during an active conversation, appointment, or customer-service interaction.

• Marketing or promotional messages may be sent periodically when you have provided the appropriate consent.

 

Message and Data Rates

• Message and data rates may apply.

• Standard SMS, MMS, data, and other charges imposed by your wireless carrier may apply according to your mobile service plan.

• MyDoc24/7 does not control charges imposed by your wireless provider.

 

Opt-Out

• You may opt out of SMS communications at any time by replying: STOP to a MyDoc24/7 text message.

• After your opt-out request is processed, you will receive confirmation that you have unsubscribed.

• No further SMS messages will be sent unless you subsequently opt back in, except where communications are otherwise permitted or required by applicable law.

• Where supported by our messaging provider, other recognized opt-out keywords may also be honored.

 

Help and Support

• For assistance with the MyDoc24/7 SMS program, reply: HELP to a MyDoc24/7 SMS message.

• You may also contact us at:

      Email: info@mydoc24-7.com

• Contact Us:
  https://www.mydoc24-7.com/contact-us

• Website:
  https://www.mydoc24-7.com

 

Opt-In Confirmation

When applicable, recipients who enroll in MyDoc24/7 SMS communications may receive an opt-in confirmation similar to:

• MyDoc24/7: You’re subscribed to receive text messages from MyDoc24/7 regarding appointments, customer care, service updates, health-service information, and occasional promotional offers when authorized.

• Message frequency varies. Message and data rates may apply.

• Reply STOP to opt out or HELP for assistance.

 

HELP Response

When a recipient replies HELP, MyDoc24/7 may send a message similar to:

• MyDoc24/7: For help with our SMS service, contact us at info@mydoc24-7.com or visit https://www.mydoc24-7.com.

• Message and data rates may apply.

• Reply STOP to opt out of future messages.

 

Opt-Out Confirmation

When a recipient opts out, MyDoc24/7 may send a confirmation similar to:

• MyDoc24/7: You have successfully opted out.

• No further messages will be sent from MyDoc24/7 unless you resubscribe.

• Reply START to opt back in or HELP for assistance.

 

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery may depend on:

• Wireless network availability

• Carrier service

• Device compatibility

• Geographic location

• Internet or telecommunications interruptions

• Other circumstances beyond the control of MyDoc24/7

 

Telephone Number Responsibility

By enrolling a mobile telephone number in MyDoc24/7 SMS communications, you represent that you are:

• The subscriber or customary user of the number; or authorized by the subscriber to enroll that number.

• If your telephone number changes or is transferred to another person, please opt out or notify MyDoc24/7.

 

SMS Privacy Policy

Protection of Mobile Information

• MyDoc24/7 respects the privacy of information associated with its SMS messaging program.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• MyDoc24/7 does not sell, rent, or provide your mobile telephone number to third parties or affiliates for their independent marketing or promotional purposes.

 

SMS Opt-In Data and Consent

• SMS opt-in data and consent will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for their marketing or promotional purposes.

• Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

• This restriction applies specifically to information regarding your consent to receive text messages from MyDoc24/7.

 

Service Providers

MyDoc24/7 may use service providers that assist us in operating our communications and healthcare-support systems. These providers may include companies providing:

• Telecommunications services

• SMS/MMS delivery

• Scheduling

• Customer support

• Practice-management technology

• Information technology

• Security

• Website services

• Other legitimate operational services

These providers may receive information only as reasonably necessary to provide services on behalf of MyDoc24/7. They are not authorized to use MyDoc24/7 SMS opt-in data or mobile telephone numbers for their own independent marketing or promotional purposes.

 

How SMS Information May Be Used

Information associated with MyDoc24/7 SMS communications may be used for purposes such as:

• Delivering requested messages

• Communicating with patients and customers

• Scheduling and appointment management

• Customer support

• Confirming enrollment

• Maintaining consent records

• Processing STOP and HELP requests

• Maintaining messaging preferences

• Preventing fraud, abuse, or unauthorized messaging

• Maintaining system security

• Meeting regulatory or legal requirements

• Operating and improving MyDoc24/7 communications systems

 

Marketing Communications

• MyDoc24/7 may send marketing or promotional SMS communications only when the recipient has provided the appropriate consent.

• Such messages may include information about:

• MyDoc24/7 healthcare services

• Telemedicine services

• Travel medicine

• New programs

• Service announcements

• Promotions

• Discounts

• Special offers

• You may withdraw your consent to marketing SMS communications at any time by replying STOP.

• Marketing SMS consent is not a condition of purchasing or receiving healthcare services from MyDoc24/7.

 

Direct and Conversational Communications

• MyDoc24/7 may use SMS for direct, two-way communications with individuals who have requested or appropriately consented to communication.

• Direct messaging may include responses to questions, customer service interactions, appointment-related communications, or other service-related conversations.

• An existing customer or patient relationship does not automatically constitute consent for unrelated marketing messages.

• Marketing messages will be handled according to the applicable marketing-consent requirements.

 

Healthcare Information and SMS

• SMS provides a convenient communication method but may not offer the same security protections as a dedicated secure healthcare portal or electronic medical record messaging platform.

• MyDoc24/7 may therefore limit the amount of sensitive health information transmitted through ordinary SMS.

• Patients should avoid sending highly sensitive medical, financial, or identifying information through ordinary SMS unless specifically instructed to do so.

• When appropriate, MyDoc24/7 may direct patients to a secure telehealth, intake, electronic medical record, or other approved communication platform.

 

Relationship to the MyDoc24/7 Privacy Policy

• This SMS Privacy Policy applies specifically to MyDoc24/7 mobile messaging.

• The general MyDoc24/7 Privacy Policy is available at:

• https://www.mydoc24-7.com/privacy-policy

• Other personal or health information collected in connection with MyDoc24/7 services is governed by the MyDoc24/7 Privacy Policy, applicable healthcare privacy requirements, and the privacy practices of applicable healthcare technology providers.

 

Changes to the SMS Program or These Terms

MyDoc24/7 may update these SMS Terms & Conditions or SMS Privacy Policy to reflect changes in:

• Our services

• Messaging practices

• Technology

• Carrier requirements

• Applicable laws

• Industry requirements

The current version will be published on this page with an updated effective date when appropriate.

MyDoc24/7 may modify, suspend, or discontinue all or part of its SMS messaging program subject to applicable law.

 

Contact MyDoc24/7

For questions about MyDoc24/7 SMS communications, consent, privacy, or these terms:

• MyDoc24/7
  Orlando, Florida

• Email: info@mydoc24-7.com

• Website:
  https://www.mydoc24-7.com

• Contact Us:
  https://www.mydoc24-7.com/contact-us

 

SMS Program Quick Reference

• Brand: MyDoc24/7

• Program: MyDoc24/7 SMS Messaging

• Message Types: Direct/conversational communications, appointment information, customer support, service updates, general healthcare-service information, and marketing/promotional communications when appropriate consent has been provided.

• Purpose: To communicate with individuals regarding MyDoc24/7 services, appointments, customer support, requested information, and authorized promotional offers.

• Message Frequency: Message f Payne for yourequency varies.

• Message and Data Rates: Message and data rates may apply.

• Opt Out: Reply STOP at any time. After opting out, no further messages will be sent unless you subsequently opt back in, except where otherwise permitted or required by law.

• Help: Reply HELP for assistance.

• Support: info@mydoc24-7.com

• Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

• General Privacy Policy:
  https://www.mydoc24-7.com/privacy-policy mucinex

Contact For questions about this policy or to report concerns:

MyDoc 24/7 Contact us Here

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For details about data collection, use, and your rights under IntakeQ, visit: https://forms.intakeq.com/privacy